We know that although our clients make their own investment and trading choices, they appreciate our dealers keeping an eye on orders – both open on the market and before they are sent to the market – to troubleshoot for errors.
With some online brokers you are left to your own devices – even when something goes wrong. We believe in staying connected to our clients and assisting them even when they’re unaware that a potential problem may be looming.
If we believe a company announcement will significantly affect a stock’s price, we will try to contact those clients with orders on the market to ensure they know about the announcement.
Our online service is designed to monitor orders and flag mistakes as they enter our system. If something looks like it may be wrong, the order is sent to a dealer to check. We will then call you to confirm your instructions before pushing the order through. This is an extra safeguard that protects you from human errors.
For those who trade by phone, our dealers are second-to-none. You will always get a dealer, never an automated service or an order-taker. Our dealers answer your call, take your order and submit it directly to the market whilst you are on the phone. By the time you hang up, the deal is done.
